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The most common questions are answered here:
There are 5 sources of information about OKmail that you can use:
If your question is not answered by the FAQ, and is not a suitable question for the forum, then you can directly email the developers. Full and enhanced subscribers can get technical support by email; all users can report bugs, request features, and get help with billing or upgrade issues. There is more information on support levels available. Remember that time spent answering users' questions is time that the developers are not working on improving the service, so do your best to answer your own question first. If you really need to contact the developers, use the links in the OKmail support system.
The many sources of information have been provided to help you get the most out of OKmail many features; please take the time to read the FAQ and contribute to the forum if you would like to get best results from your use of the service.
Before you contact us directly, please check the rich sources of information to ensure that your question has not already been answered, or your idea already considered. Also be sure to use the forum for general questions, ideas, or comments. If you've done both of these things, then contact us through the support system, keeping in mind the following important information:
Without following these steps, we will not be able to assist you properly. If you have not made an effort to follow these steps, we may simply provide a link to this information so that you can re-submit your request in a more appropriate form.
OK, now that you've read all this information, here's the address that you need to send the email to: support@okmail.net. You can also use the links in the OKmail support system. The support system will help you direct your request to the relevant department. Requests to the support team are answered most days at around 10pm GMT and 9am GMT.
Where possible, we use open source technology. Not only is much open source technology of high quality, but the ability to modify, add to and change the source allows us to integrate changes that best suit our requirements and customers.
Where possible, we always try and contribute changes that we feel are generally useful back to the appropriate communities.
For more information, see our detailed technology page which contains more details.
We work with use a number of commercial software systems which we like and recommend. See our software partners page for more details.