OKmail FAQ - Charging and Billing

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Questions

  1. I received a charge on my credit card from "WP-Messaging Engine, Email service", is that related to OKmail?
  2. I have no credit card. How can I subscribe?
  3. How and what does OKmail charge for?
  4. What are the different membership levels?
  5. How do you charge for resources (eg bandwidth, disk quota, etc)?

Answers

  1. I received a charge on my credit card from "WP-Messaging Engine, Email service", is that related to OKmail?
  2. Yes. Any payments made to OKmail occur through our credit card merchant "Worldpay" to our service provider company "Messaging Engine Pty Ltd" and will thus appear on your credit card statement as: "WP-Messaging Engine, Email service".

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  3. I have no credit card. How can I subscribe?
  4. The easiest way is to ask a friend to add funds to their account, and then send you a gift certificate. To send a gift certificate, use the 'Purchase Gift Certificate' link on the Preferences screen. If you can't find someone to do this then you will need to try to borrow a friend's card. Unfortunately we cannot accept payments through other channels.

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  5. How and what does OKmail charge for?
  6. OKmail charges for two main things. Subscription level and excess resource usage.

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  7. What are the different membership levels?
  8. OKmail has a number of service levels. Each level has access to different features, and different limits on monthly bandwidth, disk quota, etc. See our pricing table for comprehensive details include the cost of each level.

    You can upgrade your account using a credit card by going to the 'Options' screen and selecting 'Upgrade'.

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  9. How do you charge for resources (eg bandwidth, disk quota, etc)?
  10. You have a 'OKmail account pool'. All extras will be taken from this pool eg. excess bandwidth, SMS messages, alias costs, extra storage space, etc.

    This pool will obviously start off as empty for everyone. If you need to pay for some extras, we get you to authorise a credit card or paypal charge of $10-$50 and put that in your pool. Then as you need the extras, you'll pay with money from your pool.

    For instance, if you decide you need an extra 100MB of storage, you can pay US$24.95 from this pool to buy the extra 100MB. If you need more bandwidth than your monthly allowance, you'll be able to buy bandwidth from your pool. The cost of bandwidth depends on your service level. See also this link for details on bandwidth usage.

    The reason we're going to do it this way is that it would be completely uneconomic for us to do the micro-charging each month of excess bandwidth, aliases, etc. We need to do a minimum of $10 not to get eaten alive by transfer charges.

    We've had a few people questioning the 40 MB monthly limit for guests, saying that it isn't enough. A typical text-only email is something like 10KB in size. With 40MB, you could send/receive 10,000 text-only emails before you use up your quota! See these links for details on what constitutes bandwidth usage and how to reduce it.

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